GENERAL SUMMARY

The Applications Support Analyst position is charged with responding, resolving, and fulfilling internal Bank system support issues and requests. This position is charged with administering banking application systems and requires prior experience in application and server administration, knowledge in system interdependencies, and understanding of data sets.

ESSENTIAL FUNCTIONS

• Independently analyze, troubleshoot, and document user support tickets related to banking applications systems. Ensure that support tickets are managed towards timely resolution and closure.
• Collaborate with other areas within the IT department to fulfill business requests.
• Perform application system maintenance such as installations, upgrades, and patching.
• Analyze business and system processes to identify areas of improvement opportunities.
• Resolve and fulfill requests compliant to established Service Level Agreements.
• Regularly review system bulletins to ensure issues are identified, addressed, and communicated to appropriate parties timely.
• Build strong customer service relationships across various levels of the organization.
• Ensure systems are secure through implementation of best practices and procedures, in accordance with FFIEC guidelines.
• Integrate software and computer systems by analyzing and developing specifications that address business functions and workflow.
• Maintain application system support documentation on a regular basis.
• Participate and contribute to scheduled Disaster Recovery exercises.
• Take ownership of maintaining recurring System State updates; ensure that documentation kept are accurate and concise.

QUALIFICATIONS

• Education: BS Computer Science/Engineering or equivalent work experience
• Experience:
  
  • 5+ years in applications support position.
  • Experience and knowledge of the financial/banking industry and regulatory requirements (FFIEC) preferred.
  • Experience with PC, Microsoft office suite, business applications, vendor applications, and vendor management.
  • Experience in disaster recovery/application backup concepts and methods.
• Skills/Ability:
  
  • Ability to respond and reprioritize quickly to unexpected situations and initiate corrective action quickly.
  • Must be detail oriented and possess strong written and verbal communication skills.
  • Proven capability to effectively interface with dynamic development teams.
  • Strong ability to multitask and be proactive.
  • Ability to work independently with minimal instructions.
  • Customer-centric mindset.

OTHER DETAILS

$31.25 - $45.67 / hour
Pay determined based on job-related knowledge, skills, experience, and location.