Updated: Apr 20, 2024
Location: Anaheim
Job Type:
Department: PAC Auth Administration

UC Title: PAT ACCESS SVC SUPV 1

Position Number: 40320447

Reports to: Patient Access Services Mgr 3

Working Title: Patient Access Services Supv 1

Cost Center: PAC Auth Administration (428574)

Bargaining Unit: No Bargaining Unit

FLSA: Nonexempt

Date Created: 2/28/2023

Job Code: 004591

Hours: 40

Shift: Day Shift

FTE: 1

Position Summary:

Incumbent works in a medical call center setting to direct and evaluate the daily work of Access Representatives to ensure timely and customer-focused service to patients calling to obtain medical services at UCIMC. Monitors the operations of a unit and works collaboratively with peers to ensure department goals are met and policies and procedures are followed. Fills in for and works as an Access Representative as requested or needed.

Total Compensation

In addition to the salary range listed below, we offer a wealth of benefits to make working at UCI even more rewarding. These benefits may include medical insurance, sick and vacation time, retirement savings plans, and access to a number of discounts and perks. Please utilize the links listed here to learn more about our:

Compensation practices (https://www.hr.uci.edu/partnership/totalrewards/compensation.php) and

Benefits (https://careersucirvine.ttcportals.com/pages/benefits).

Salary Range:

Hourly Rate Minimum $29.26 Midpoint $40.28 Maximum $51.29

Required Qualifications:

Ability to establish and maintain effective working relationships across the Health System

Ability to maintain a work pace appropriate to the workload

Must demonstrate customer service skills appropriate to the job

Excellent written and verbal communication skills in English

Ability to effectively evaluate personnel

Demonstrated leadership skills to supervise, motivate and develop staff

Familiarity with call center technology and tools

Minimum 1 year experience working as a supervisor/lead in a customer focused industry

Minimum 2 years' experience working in a call center environment

Ability to maintain flexibility and work well in a fast paced, constantly changing environment

Experience working with MS Office

Demonstrated ability to problem solve, prioritize and organize work

Working knowledge of medical terminology

Must possess the skill, knowledge and ability essential to the successful performance of assigned duties

Demonstrated ability in assisting in the developing and implementation of functional change to meet organizational goals

Preferred Qualifications:

Experience in a medical or health insurance call center

Experience working as a supervisor in a call center environment

Understanding of medical insurance plans appointment scheduling

Bilingual skills in English and Spanish and/or Vietnamese

Knowledge of University and medical center organizations, policies, procedures and forms

Conditions of Employment:

The University of California, Irvine (UCI) seeks to provide a safe and healthy environment for the entire UCI community. As part of this commitment, all applicants who accept an offer of employment must comply with the following conditions of employment:

• Background Check and Live Scan
• Legal Right to Work in the United States
• Vaccination Policies
• Smoking and Tobacco Policy
• Drug Free Environment

The following additional conditions may apply, some of which are dependent upon business unit or job specific requirements.

• California Child Abuse and Neglect Reporting Act
• E-Verify
• Pre-Placement Health Evaluation

Details of each policy may be reviewed by visiting the following page: https://hr.uci.edu/new-hire/conditions-of-employment.php

Closing Statement:

The University of California, Irvine is an Equal Opportunity/Affirmative Action Employer advancing inclusive excellence. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected categories covered by the UC nondiscrimination policy.

We are committed to attracting and retaining a diverse workforce along with honoring unique experiences, perspectives, and identities. Together, our community strives to create and maintain working and learning environments that are inclusive, equitable and welcoming.

UCI provides reasonable accommodations for applicants with disabilities upon request. For more information, please contact UCI's Employee Experience Center (EEC) at [emailprotected] or at (949) 824-0500, Monday - Friday from 8:30 a.m. - 5:00 p.m.

Physical, Mental, & Environmental Demands

To comply with the Rehabilitation Act of 1973 the essential physical, mental and environmental requirements for this job are listed below. These are requirements normally expected to perform regular job duties. Incumbent must be able to successfully perform all of the functions of the job with or without reasonable accommodation.