Your Role

The enterprise-wide Data & Analytics (D&A) team is seeking to hire a Strategic Planning & Chief of Staff, Principal. This role reports directly to VP of Data & Analytics and is expected to work team-wide, IT-wide, and enterprise-wide as a critical part of Blue Shield's data-driven and mission-driven journey of transforming the world of healthcare. The D&A team partners with business stakeholders to apply the power of data, analytics, and data science to deliver new insights and data-driven solutions to accelerate business outcomes. This Principal role is the "glue" that binds the D&A team together with the mission of making the team more effective in a chief-of-staff type capacity.

Your Work

In this role, you will:

• Be responsible for people management: tracking headcount/team demographics, assessing skills, identifying training gaps, implementing programs, tracking/updating career path levels/descriptions, assisting with recruiting processes, and streamlining onboarding processes
• Play a critical role in team engagement: shaping team culture, driving team engagement via social events, volunteerism, lunch-n-learns, etc., and managing and driving corporate team engagement and employee pulse scores
• Manage team budget: proactively suggesting changes/reallocations of budgets or new spending suggestions to meet desired team outcomes
• Manage and track project execution: defining/tracking team performance goals, roadmap planning, improving "ways of working"/processes with business stakeholders, corporate function partners, and external vendors, and helping program manage complex initiatives as needed; ensuring strategic interests of team are appropriately prioritized when cross-functional support is needed
• Foster collaboration: creating or leveraging methods and processes to improve team effectiveness and sharing of information (MS Teams channels, JIRA dashboards, shared drives, SharePoint intranet sites, all-hands speakers, co-pilot chatbots, etc.)
• Manage team communications: sharing results from the team within the team, within IT, or across the enterprise about the great work and impact of the D&A team, e.g. managing the weekly "Wins of the Week" email, partnering with internal and external communications teams to amplify the brand/presence for the D&A team and Blue Shield of California overall via corporate intranet posts, external LinkedIn posts, etc.
• Manage team operations: creating/managing meeting agendas and tracking action items, all-hands meetings, creating content/presentations as needed, presenting at or facilitating meetings and even standing in for the VP as needed
• Act as support for moving the D&A organization towards a repeatable product & services-oriented model in order to serve our stakeholders

Your Knowledge and Experience

• Requires a bachelor's degree or equivalent experience with at least 10 years of relevant work experience, ideally interacting with or supporting technically-oriented teams; working with data & analytics teams/exposure a strong plus; direct experience serving as a "chief of staff" or "COO" preferred
• Clear communicator; requires the ability to succinctly assemble and communicate/present status updates or recommendations or other key messages to audiences ranging from middle management to senior executives; must be adept at both structuring presentations or documents as well as actually producing well-designed executive-level content in PowerPoint
• Facile with program/project management and can coordinate across multiple groups as needed
• Comfortable handling confidential information and acting as a liaison between multiple stakeholders, both internal and external
• Strong experience with communication, collaboration, and visualization tools like Slack, Jira, Tableau, MS Teams, Sharepoint, etc.; must be very comfortable with MS Office Suite
• Analytically-oriented and easily able to analyze data sets in MS Excel including pivots, filters, slicers, etc. e.g. a database of employees or projects
• Very detail oriented; must take pride in end products
• Extremely organized; able to manage multiple priorities across multiple tracks of work; partners to complete timely completion of tasks
• Excellent influence and engagement skills in building alignment and accountability without formal ownership or authority over resources
• Proactive by nature; seeks and sees opportunities for improvement and acts
• Derives satisfaction by helping others and improving processes
• A resilient problem-solver that can navigate uncharted waters
• Works quickly and iteratively and communicates frequently
• Ability to build and act as a trusted advisor to senior leadership including assessing opportunities or keeping a pulse on team health

Pay Range:

The pay range for this role is: $ 145970.00 to $ 218900.00 for California.

Note:

Please note that this range represents the pay range for this and many other positions at Blue Shield that fall into this pay grade. Blue Shield salaries are based on a variety of factors, including the candidate's experience, location (California, Bay area, or outside California), and current employee salaries for similar roles.