First American Bank was founded in Chicago, and over the years has expanded throughout Wisconsin and Florida. As the largest privately held bank in Illinois, we now have over 60 locations and assets of $5+ billion. We are a community bank at heart with international expertise, traditional values, and a forward-looking philosophy. Our employees have the experience and vision to meet the needs of savers, borrowers, and businesses in the 21st century. First American Bank can offer employees a level of visibility, career growth, and stability that is difficult to find in many larger corporations.

This position is responsible for researching issues, analyzing data, developing solutions, documentation, and supporting scripted environments as assigned by the department manager.

DUTIES & RESPONSIBILITIES

Perform development and testing of simple solutions.
• Research technical issues and propose appropriate solutions.
• Write queries, analyze, and report on data across various data sources.
• Create support, system level, and end user documentation.
• Manage assignments following the software development life cycle, change management, and ticket procedures.
• Maintain effective working relationships with data center and business representatives.
• Provide timely status updates on assigned work to project and department managers.
• Conduct and complete additional assignments/projects as designated by management.

QUALIFICATIONS

• Bachelor's degree and/or certifications in a related field preferred.
• Familiarity with concepts, practices, and procedures associated with the IT industry required.
• Self-motivated with the ability to learn and apply concepts quickly.
• Sharp analytical and problem solving skills.
• Ability to multi-task effectively.
• Ability to relay technical information to both technical and non-technical personnel.

• Must be professional, comfortable speaking with external and internal contacts with a demonstrated ability to tailor the message appropriately to the audience and situation effectively.

• Demonstrated ability to convey thoughts and ideas effectively and succinctly via written formats, including emails, letters, and electronic platforms. Maintain professional standards relating to spelling and grammar.

• Maintain credibility through professional demeanor, appearance, and presence by modeling standards appropriate to our environment and industry.

• Maintain good working relationships with internal partners by exhibiting exemplary interpersonal skills, adopting a constructive, solutions-focused approach.

• Use sound professional judgment to balance the interests of the organization and customer, understanding and using available resources to mitigate risks.

• Competent in at least one programming language.
• Competent with writing SQL queries and scripts.

• Proficiency with Microsoft 365 products and applications, including the ability to effectively prepare or review documents, procedures, and reports.

• Demonstrated ability to learn new systems and applications, as well as the ability to understand, adapt and adjust responsibilities/workflows as a result of system upgrades.

• Minimal travel to branches and training facilities may be necessary.
• Typical business hours are an 8 hour period between 7:00 a.m. and 6 p.m., Monday through Friday.
• Available for off hours support and working approximately one Saturday every two months.
• Punctuality is required to maintain First American Bank's customer service standards.