Title: Account Manager California

Location: Remote, California

About PSI

We are PSI Services. We power world leading tests. Delivered with trusted science and the very best test taker experience. PSI supports test-takers on their journey to pursuing dreams and gaining certifications that are important to them. They believe that their dreams are worth working for; that their dreams are worth the effort. And we believe that too. This is our core purpose, to empower people to achieve their dreams. We do this by being the best provider of workforce solutions, which foster both technology and science to deliver the best solutions for our test takers.

We are searching for top talent to join our PSI team and help grow our products and services. We have a creative, supportive and inclusive culture where we empower people in their careers to be their authentic self and make the most of their great talent.

At PSI, we are committed to helping people meet their potential and we believe that promoting diversity, equity and inclusion is critical to our success. That's why you'll find these ideals are intrinsic to our company culture and applied throughout the employee lifecycle.

Learn more about what we do at:

The Account Manager, California in the Licensure team has responsibility for managing an existing portfolio of regional clients, ensuring that the delivery of services meet the scope of the individual contracts and do so in a manner consistent with PSI's world class service culture. The Account Management team is one of the primary points of contact for our clients and has responsibility for the retention and development our client relationships. They are strategic thinkers and will act as the liaison between clients and our internal support teams.

This is a full-time, permanent role, Monday to Friday. There is occasional travel associated with this role, although the majority of their work can be done remotely. The person must live in California.

• Build relationships to understand the client's senior stakeholder initiatives as a partner, not a vendor.
• Foster a positive client relationship by overseeing client requests, addressing issues, resolving escalations and providing appropriate and professional internal communications.
• Ensure contractual commitments and service level agreements are being met.
• Retain contract renewals.
• Promote company image, product and thought leadership.
• Conduct ongoing status calls and account reviews with each client.
• Utilize project management skills to establish deliverables and ensure that all commitments are met on-time and within budget.
• Be accountable for maintaining, reporting and measuring data through Salesforce, Jira and other internal systems. Must become prolific in PSI systems and processes.
• Work closely with Operations and other internal support teams to drive problem resolution and improvements that affect the test taker experience.
• Act as a resource to California and Regional TCA's when program related questions arise during testing.

• Bachelor's degree or related work experience may be considered.
• Proven ability to adapt and pivot to changes as part of an evolving product set.
• Strong previous experience in Account Management or Program Management.
• Experience of working within a technology company, or other high-growth culture.
• Influencing through sound business judgment, a proven ability to negotiate with others, and a proven track record of leading data-driven conversations.

Benefits & Culture

At PSI, our culture is to be transparent and fair. That's why all of our roles have been benchmarked at a competitive rate against the local market they are based in. To be transparent all of our adverts now include the salary so you can see if we align with your expectations when looking for your next role.

In addition to a competitive salary, we offer a comprehensive benefits package and supportive culture when you join us. This includes;

• 401k/Pension/Retirement Plan - with country specific employer %
• Enhanced PTO/Annual Leave
• Medical insurance - country specific
• Dental, Vision, Life and Short Term Disability for US
• Flexible Spending Accounts - for the US
• Medical Cashback plan covering vision, dental and income protection for UK
• Employee Assistance Program
• Commitment and understanding of work/life balance
• Dedicated DE&I group that drive core people initiatives
• A culture of embracing wellness, including regular global initiatives
• Access to supportive and professional mechanisms to help you plan for your future
• Volunteer Day and a culture of giving back to our community and industry through volunteering opportunities