Capgemini Government Solutions (CGS) is seeking a Technical Communications Lead to provide management, direction, administration, quality assurance, and leadership of the execution of engineering and service delivery during the execution of this Task Order.

The successful candidate will have the opportunity to apply and grow their skills, work with a motivated and entrepreneurial team, engage with a wide range of collaborators, and build CGS' capabilities.

Job Responsibilities

As a Technical Communication Lead, you will provide management, direction, administration, quality assurance, and leadership of the execution of engineering and service delivery during the execution of this Task Order.

Required Qualifications:

• U.S. Citizenship is required.
• Eligible to obtain and maintain Government Security Clearance.
• Technical expertise: a strong background in the technologies being used in the contact center, such as cloud computing, SaaS, and system migration. This includes knowledge of relevant programming languages, databases, networking protocols, and security best practices.
• Leadership skills: excellent leadership skills to effectively manage the team responsible for the system migration. This includes the ability to delegate tasks, provide guidance and support to team members, and make informed decisions.
• Project management: Strong project management skills are essential for overseeing a major system migration. This includes creating and managing project plans, coordinating with stakeholders, tracking progress, and ensuring that the project is completed on time and within budget.
• Communication skills: Effective communication is crucial for a technical lead to collaborate with team members, stakeholders, and other departments involved in the system migration. This includes clear and concise verbal and written communication, active listening, and the ability to explain technical concepts to non-technical individuals.
• Problem-solving abilities: A technical lead should be able to identify and resolve issues that arise during the system migration process. This includes troubleshooting technical problems, analyzing data to identify trends or patterns, and proposing solutions to address challenges.
• Certification that demonstrates expertise as a cloud computing implementation consultant with a specialty in the contact center domain. It requires 2-5 years of experience designing and implementing service solutions.

About Capgemini

Capgemini is a global leader in partnering with companies to transform and manage their business by harnessing the power of technology. The Group is guided everyday by its purpose of unleashing human energy through technology for an inclusive and sustainable future. It is a responsible and diverse organization of over 360,000 team members in more than 50 countries. With its strong 55-year heritage and deep industry expertise, Capgemini is trusted by its clients to address the entire breadth of their business needs, from strategy and design to operations, fueled by the fast evolving and innovative world of cloud, data, AI, connectivity, software, digital engineering and platforms. The Group reported in 2022 global revenues of 22 billion.

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Disclaimer

Capgemini is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status or any other characteristic protected by law.

This is a general description of the Duties, Responsibilities and Qualifications required for this position. Physical, mental, sensory or environmental demands may be referenced in an attempt to communicate the manner in which this position traditionally is performed. Whenever necessary to provide individuals with disabilities an equal employment opportunity, Capgemini will consider reasonable accommodations that might involve varying job requirements and/or changing the way this job is performed, provided that such accommodations do not pose an undue hardship.

Capgemini is committed to providing reasonable accommodations during our recruitment process. If you need assistance or accommodation, please reach out to your recruiting contact.

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Applicants for employment in the US must have valid work authorization that does not now and/or will not in the future require sponsorship of a visa for employment authorization in the US by Capgemini.

Capgemini discloses salary range information in compliance with state and local pay transparency obligations. The disclosed range represents the lowest to highest salary we, in good faith, believe we would pay for this role at the time of this posting, although we may ultimately pay more or less than the disclosed range, and the range may be modified in the future. The disclosed range takes into account the wide range of factors that are considered in making compensation decisions including, but not limited to, geographic location, relevant education, qualifications, certifications, experience, skills, seniority, performance, sales or revenue-based metrics, and business or organizational needs. At Capgemini, it is not typical for an individual to be hired at or near the top of the range for their role.

This role may be eligible for other compensation including variable compensation, bonus, or commission. Full time regular employees are eligible for paid time off, medical/dental/vision insurance, 401(k), and any other benefits to eligible employees.

Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, or any other form of compensation that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company's sole discretion, consistent with the law.