SUMMARY:

The Employee Benefits Account Manager assists clients with service needs and makes changes to existing accounts, as well as meeting marketing responsibilities. The EB Account Manager will maintain service and sales delivery standards and perform essential functions to ensure the quality and service standards developed by the agency are provided to its clients.

ESSENTIAL FUNCTIONS:

• Responsible for marketing new and renewal accounts at the direction of the producer
• Ensure all proposals and submissions, including applications, are complete, accurate, and meet company requirements; review existing coverage with the producer or insured and update specifications; compile and review loss experience
• Keep a record of each account marketed, the carriers used, and the current status
• Stay informed as to market availability, and competitive markets used by others, and continuously expand your knowledge of markets
• Review and verify correct rates and premiums for requested coverage on new and renewal accounts
• Develop agency relationships with existing companies
• Check new and renewal policies, endorsements, and audits for accuracy in rating, typing, coverage, signatures, and input data per guidelines; invoice premium transactions as they occur
• Maintain an effective suspense file on outstanding orders, correspondence, reports, and follow-up on overdue and suspense items; maintain expiration control log
• Maintain contact with clients as necessary, including calling on customers (i.e. enrollment meetings)
• Inform and educate clients about policy coverage, changes, exclusions, and insurance coverage needs (includes newsletter)
• Respond to phone calls from clients and companies and comply with the request and/or refer to the producer; assist the client in resolving claim issues
• Determine reasons for requests for cancellations, act to save accounts, notify producers according to agency guidelines; process and follow up on cancellation requests to carriers to ensure accurate and timely resolution
• Refer current and prospective clients to the Commercial and Personal Lines Department for solicitation of those lines of business
• Perform all actions relating to customers and companies in a manner that will avoid issues involving potential errors and omissions.
• Process all daily mail in a timely manner
• Maintain a weekly log of new business submitted, quotes issued and policies written., which will be coordinated with management using agency reporting systems
• Participate in seminars and other training to maintain required licenses and for knowledge and skill development

ADDITIONAL RESPONSIBILITIES:

This job description is intended to describe the level of work required of the person performing the position. Essential functions are outlined; however, other duties may be assigned, as needs arise, or as required to support the essential functions. Specific performance objectives may be developed each year to measure the performance of the tasks and functions listed in this job description.

KNOWLEDGE, SKILLS AND ABILITIES:

• Thorough knowledge of insurance markets
• Ability to travel both locally, and overnight, as needed
• Strong PC skills with the ability to effectively utilize Agency management systems
• Thorough understanding of financial services underwriting and coverages and be able to interpret abstract information
• Ability to work within a fast-paced, changing priority environment
• Self-motivated, with the initiative to prioritize and be self-directed
• Regular and punctual attendance is required
• Ability to communicate effectively, both verbally, and in writing
• Excellent interpersonal skills, with the ability to interact effectively with both colleagues, and managers, across all levels
• Ability to promote, and maintain a team environment, willing to find accommodating solutions for our customers, companies, and the Agency
• Ability to successfully adhere to company policies and procedures, as well as maintain strict confidentiality

QUALIFICATIONS:

• 2-4 Years previous life/benefits experience preferred
• State-issued life and health insurance license, or the ability to quickly obtain required
• Bachelors degree preferred
• Applicable professional insurance designations (CPCU, CIC, etc.) preferred

WORKING CONDITIONS AND REASONABLE ACCOMMODATIONS:

• Fast-paced, multi-tasking, office environment with periodic high disruption and changing priorities
• Occasional local and out of town travel less than 15%
• Ability to perform approximately 80% sedentary work, exerting up to 10 pounds of force occasionally, and negligible force frequently
• Ability to lift up to 20 pounds occasionally
• Requires operation of a computer workstation, including keyboard and video display
• All requirements may be modified to reasonably accommodate physical or mental impairment