Summary
This position manages and coordinates fraud prevention, mitigation, and investigation activities and functions, such as identifying high-risk transactions and emerging threats, researching and resolving suspicious activities, performing investigations, implementing appropriate controls, and recovering funds
Essential Duties and Responsibilities
Supervisory Responsibilities
Directly supervises associates in Fraud Operations. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and/or Experience
Bachelor's degree (B. A.) from four-year College or University; five years related experience and/or training in bank fraud and managerial roles; or equivalent combination of education and experience.
Language Skills
Ability to read and comprehend instructions, short correspondence, and memos. Ability to write correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization. Must exhibit clear and persuasive written and oral communication skills.
Mathematical Skills
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
Reasoning Ability
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form, and synthesize complex or diverse information. Ability to deal with problems involving several concrete variables in standardized situations. Demonstrated ability to identify and resolve problems in a timely manner and develop alternative solutions.
Computer Skills
To perform this job successfully, an individual should have extensive knowledge of Microsoft Access Database, Internet software, i.e. Chrome, Internet Explorer, etc., Fiserv EFT Client Central, Merchant card terminals and Verafin Fraud Analytics application. Must demonstrate proficiency with Microsoft Office Suite of Products, i.e. Word, Excel, etc.
Certificates, Licenses, Registrations
N/A
Other Skills and Abilities
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this Job, the employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear. The employee is frequently required to reach with hands and arms. The employee is occasionally required to travel to inspect off-site Automated Teller Machines (ATM), stand and walk. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision.
Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The noise level in the work environment is usually moderate.
Salary Range:$73,770.00 To 103,278.00 Annually